Booking Confirmation
Trip seats, pricing, and inclusions are confirmed only after the required payment and written confirmation. Any deposit, partial payment, or full payment terms shared for a specific trip will apply to that booking.
Traveller Cancellation
Cancellation eligibility, refund percentage, transferability, and credit options depend on the trip-specific terms communicated at booking. Supplier charges, payment gateway fees, permits, adventure activity costs, and non-refundable reservations may be deducted.
Unavoidable Changes
YesGenie may reschedule, modify, pause, or cancel a departure because of weather, safety, force majeure, operational emergencies, legal restrictions, supplier failure, low-risk thresholds, medical events, or other unforeseeable circumstances.
Where YesGenie cancels a confirmed trip, available options may include refund, credit, or transfer to another departure, subject to supplier recovery and trip-specific terms.
Refund Processing
Approved refunds are processed to the original payment method where possible. Bank, gateway, and partner timelines may vary. Processing charges, taxes, or gateway fees may not be refundable unless required by law.